FAQ

Where are my custom branded apparel products produced?

Your custom branded apparel order is produced in our state-of-the-art facility in Oakville, Ontario, Canada, just outside of Toronto.

Every item is printed, embroidered, and finished in-house by our production team to ensure top-quality results and consistent standards before being shipped from our facility directly to you.

What happens after I place an order?

Once you place your order, our team gets to work right away!

Your custom items are carefully printed, packed, and prepared for shipment within 5 business days.

As soon as your order ships, you’ll receive a confirmation email with your tracking number so you can follow your package every step of the way.

Tip: Business days do not include weekends or holidays. Shipping times may vary based on your location and courier delivery schedules.

How long does shipping usually take?

All orders are shipped directly from our Oakville, Ontario production facility using trusted carriers such as UPS and Purolator, ensuring fast and reliable delivery across Canada and the United States.

Once your order leaves our facility, you’ll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.

Depending on your location, delivery typically takes 1–7 business days after shipment.

Shipping your order to the U.S.?

Please review our important update on recent U.S. customs law changes that may impact shipping times.

My shipping address is to the U.S. Will my order be subject to fees, duties, or taxes?

Due to recent changes in U.S. customs laws, all shipments entering the United States from outside the country — including those from Canada — may now be subject to import fees, duties, and taxes.

Previously, orders valued at $800 USD or less entered the U.S. duty-free under the de minimis exemption. However, effective August 29, 2025, this exemption has been suspended by U.S. executive order.

Here’s what this means for orders being shipped to the U.S.:

• All packages, regardless of value, must clear customs and may incur duties, fees, or taxes.

• Carriers (e.g., UPS) will collect any applicable duties upon delivery before the package is released.

• Transit times may be slightly longer due to customs clearance.

• Duty rates may vary and can change with evolving U.S. trade policy.

For more details, please refer to the White House Fact Sheet on the Suspension of the De Minimis Exemption.